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Return & Refund Policy

Due to the nature of all products being custom-made, we ONLY accept returns & exchanges on faulty products. Diy Neon Sign will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Diy Neon Sign.

- All custom neon signs are FINAL. They are handcrafted and made for the precise purpose and will of t he buyer. Our team bend those flex neon tube by hand. Therefore, your custom neon sign could not be 100% matching with mock-up we sent. We believe all craft item is unique.

- The color of our neon product from our website or mock-ups for reference only.

We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.

If your item arrives damaged or defective, please contact our support team at support@diyneonsign.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.

If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, Diy Neon Sign will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.

If you have any questions regarding our Returns Policy for a neon LED sign or standard design, or would like to start a Return or Exchange, please contact us at support@diyneonsign.com.